Return Policy

Purple Ladybug Return Policy

We at Purple Ladybug are committed to making sure our customers are satisfied with our products and happy with their purchases. In the event that your purchase is not what you expected, you are free to return it within 30 days of your purchase date. Simple.

We take great pride in the quality and value of our offerings and are very confident that customers will fall in love with our products just as we have.

HOW TO MAKE A RETURN

We will do everything possible to make you satisfied with your purchase, but if you do need to return it, we will do everything we can to ensure you have a smooth return process.

Here's how to return your purchase:

1. Email sales@plbfun.com to get an RMA (Return Merchandise Authorization) number - Please include your name, email address, order number, date, and which items you'd like to return.
2. Before we process your return, we need to verify the purchase was made through plbfun.com. If a purchase was made from a third-party, we cannot guarantee the quality or condition of our products, and a return may not be possible.
3. We also need to confirm the item(s) being returned were purchased in the last 30 days. We have a generous return policy, but after 30 days all sales are final.
4. Once you receive a RMA number, please follow the return instructions in the RMA e-mail and repackage your return and ship the package back to the Purple Ladybug Returns Department via USPS, UPS, or FedEx.

CHARGES AND CREDITS

• Return shipping charges - Customers are responsible for shipping costs back to Purple Ladybug. However, we will refund 100% of what you paid us. We will not deduct any original shipping charges out of your refund.
• Receiving your refund - You will receive a full refund to the credit card or Paypal account originally used once your return is received at our facility.

DAMAGED OR INCORRECT ORDERS

• If your purchase was damaged during shipping, there are missing, or incorrect items, please notify us within 7 days of receipt of your package so we may correct the situation. Please email sales@plbfun.com with your order number and a description of the problem.
• For damaged items, be sure to include a photograph to assist us in processing the claim. Once the above has been done, an RMA number will be issued.
• Upon receiving the returned item, a replacement product will be sent. Replacements cannot be issued without an RMA number being assigned first. The sooner you notify us the better. We are unable to refund or replace damaged or missing goods if notified after 7 days.