Refund policy

What this covers

This policy applies to orders placed on plbfun.com. We currently ship to addresses in the United States only.


Bought somewhere else?


  • Amazon — go to Your Orders in your Amazon account
  • TikTok Shop — use the TikTok Shop return process
  • A shop or local retailer — please go back to them


Wherever you bought your Purple Ladybug product, we're happy to help with any question or concern about it. We want your experience with our kits to be a good one.


Returning an order


Changed your mind? Send it back within 30 days of delivery and we'll refund you.


Unopened returns are straightforward. If you've opened it, get in touch and tell us what happened. We'd much rather fix any problems to give you the opportunity to enjoy your product.


Outside the 30 days? Please get in touch.


Something missing or damaged? Don't send it back.

If a piece is missing or something arrived broken, please don't return the whole kit.
Tell us the product name and what happened, and we'll try to make it right. It's faster for you, and we'd rather repair the kit you have than replace it.


How to start a return

Email support@plbfun.com with your order number, what you'd like to return and the details. We'll reply within one business day with the return address and instructions.

Return postage is paid by you, unless the item arrived damaged or faulty, or wasn't what you ordered — in those cases we cover it.

Please contact us before sending anything back, so we know it's coming and can match it to your order and refund you quickly.


Refunds

Once your return reaches us we'll refund your original payment method within 5 to 10 business days.

Original shipping costs aren't refunded unless the return is because of our error.


Faulty or damaged items

If something arrives damaged or faulty, contact us within 30 days and we'll replace it or refund it in full, including postage. Nothing in this policy limits your statutory rights.


Cancelling an order

Orders ship quickly, so we can't always stop one. Contact us as soon as you can and we'll try.


Contact


support@plbfun.com — we reply within one business day, Monday to Friday.